Terms & Conditions

Cornwall Model Boats Ltd are the UK's leading suppliers of model boat kits, fittings, hardware and tools.We have a wealth of experience in model boat building, and as a specialist online mail order company we can devote more time to dealing with enquiries as well as processing and dispatching your order as quickly as possible.

We differ from the more traditional model shops and the majority of mail order suppliers in the fact we hold all items listed on this site in stock, rather than being dependant on our suppliers to fulfill orders (i.e shadow stock). If an item is not in stock, then the add to cart button will not be available and the item cannot be ordered online.

Our Warehouse carries more than 23000 individual lines of stock, and we generally hold well over 2000 wooden & RC kits in stock at any time, we are constantly expanding our product range.

Our Contact details:
Cornwall Model Boats Ltd
Unit 3B, Highfield Rd Ind Est Camelford Cornwall PL32 9RA United Kingdom
Phone: 01840 211009
Fax:
Email: sales [at] cornwallmodelboats [dot] co [dot] uk
VAT Registration Number: GB901129076
Company Reg No: 06727642

Our telephone lines are open: Monday to Friday 9 .00am -5.00pm.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All prices are shown in pounds sterling If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction into your own currency at a rate prevailing at the time. As a guide, we also show guide prices in Euros & US Dollars.

We accept Visa, Mastercard & Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a dispatch notification or invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We aim to dispatch orders within 1-3 working days of receipt.
However despite our best efforts, from time to time some items do temporarily run out of stock. If your order contains an item or items that are out of stock, we will, at our discretion, wait until all items are in stock before processing your order or send the in stock items to you with the out of stock items either backordered or cancelled depending on availability.
We do not take payment for any goods until they are ready for dispatch.

We use three main shipping companies. Within mainland UK, we use Royal Mail, DHL & UPS. Outside of the UK we offer Air Mail post, DHL & UPS. Courier deliveries are Monday to Fridays only.

Free mainland UK delivery on orders over £100. Free Delivery applies only to the UK Mainland and excludes surcharge areas which are the Isle of Man, Northern Ireland, Scilly Isles and the Scottish Highlands & Islands.

PLEASE NOTE: ALL DELIVERY TIMES QUOTED ARE ESTIMATES AND BASED ON DAY OF DISPATCH

We are unable to guarantee any delivery times for Airmail as this seems to be affected on a country by country basis, this based on their postal system and customs.

Out of stock items will be placed on backorder for a maximum of 28 days from order date, unless the products have a long lead time, in which case they will be cancelled.
If we are unable to supply backordered items within this timeframe the backorder will be cancelled.
If you do not require items backordered or wish to cancel a backorder then please inform us.

Please Note: We will not place timber building materials on backorder.

For orders made from the UK 20% VAT is included. For EU Orders VAT is Zero rated. All other orders are VAT free.

Orders shipped outside of the UK will be supplied tax free. Local import duties, taxes and customs clearance charges are the responsibility of the customer.

Our site is fully secure, our payment gateways are hosted by Clearaccept & Paypal, who use 256bit SSL to ensure secure transmission of your information. All credit card details are then handled by Clearaccept or Paypal, thereby offering the most secure transactions for customers and Cornwall Model Boats Ltd. Credit card details are not held in any form on the Cornwall Model Boats Ltd website.

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01840 211009 (International +44 1840 211009) or write to us at Unit 3B, Highfield Rd Ind Est Camelford Cornwall PL32 9RA United Kingdom

GOODS SOLD IN THE UK.

Customers within the UK have the right to cancel and return goods within 14 working days without giving a reason. In the case of goods, the 14 days commence from when the customer receives the goods.The customer then has a further 14 days to return the items back to us. Items must be returned unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition. Always contact us before sending items back so we can issue you with a returns code.

EU COUNTRIES & REST OF THE WORLD
AS DSR does not apply in these circumstances, please contact us within 5 working days of receipt of goods to request a returns authorisation number stating reason(s) for return, if authorised all items must then be returned back to us by the customer within 14 days of the original delivery, unused, unopened (with any seals and shrink-wrap intact) and in re-saleable condition. All shipping charges are non-refundable.
Do not attempt to return any goods from outside of the UK without contacting us first, as there are specific requirements that need to be filled in for customs purposes, any unauthorised returns will be refused. In this event the package is likely to be returned to you and you will be liable for any charges.
When you return goods any customs liabilities will be deducted from the amount refunded.

PLEASE NOTE:
1). All returns must be authorised by us, and must be returned in suitable packaging, bearing our returns number on the outside. Returns not complying with these terms will be refused.

2). Items such as plans which are printed to order are non returnable, as these are specifically printed on request we cannot accept returns on them.

3).Clearance Offer & Special order Items are also non returnable. Where an item has been specifically ordered in for a customer, we cannot accept returns on these products as they are not standard stock lines.

WHAT IS REFUNDED WHEN I RETURN AN ITEM?
When you return an entire order you will be refunded the price of the item(s) paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.

NO OF DAYS FOR REFUNDS TO BE PROCESSED:
We will return your money within 14 days of receipt of goods returned.